Seminar Content Sponsored by: Corporate Dynamics
Location: St. Cloud, Conference Center
With the encroachment of new post- and pre-paid competitors into their markets, Carolina West Wireless (CWW) knew that they had to take steps to secure their customer base and grow their sales. They knew the status quo wasn’t going to cut it in the new 5G world. This meant taking a hard look at: the abilities of their personnel, the way their agents are representing the company and the effectiveness of their processes.
CWW partnered with Corporate Dynamics, Inc. (a CCA training partner) to challenge the status quo and implement changes aimed at growing and retaining customers and increasing store profitability. This session will look at: the realities CWW faced; the steps they took, and the results they are seeing. Attendees will leave with a checklist for evaluating their own company’s prowess and preparedness, and strategic planning considerations as they head into an increasingly competitive environment in 2019.
Jackie Mallory, Chief Marketing & Sales Officer – Carolina West Wireless
Mark Landiak, President, Corporate Dynamics, Inc.