Today’s consumers want to create their own customer journey, and they want alternatives to the traditional call center. Security, convenience and time-saving techniques continue to be market drivers. Join this panel to learn about new technologies, programs and techniques to enhance customer engagement and loyalty.
This panel will show how effective self-care programs can be:
- Less costly for the operator
- More convenient and time-efficient for customers
- Higher level of security
Kevin Gervais, CEO, Statflo, Inc. – moderator
Tressa Barnes, Regional Sales Manager, Union Wireless